Silver Street Loos — Terms and Conditions of Hire

These terms apply to every trailer hire from Silver Street Loos. They tell you what to expect from us, and what we’ll need from you in return. Please read them — if anything’s unclear, just ask.

The short version

You shouldn’t have to read four pages of small print before knowing what you’re agreeing to. So here is the whole arrangement in twelve lines.

We promise to:

Deliver a clean, well-presented trailer, set up and ready to use within an hour of arrival.
Look after the trailer, including all wear and tear from normal use.
Cover everything in the price you were quoted — delivery, all consumables, free entrance plants, and a phone we’ll answer day or night during your event.
Not bill you for surprises. If something will cost extra, we’ll tell you in advance.
Show up. If for any reason we can’t, your money comes back in full.

You promise to:

Be clear about the site — access, ground, power and water — so we bring the right vehicle and the right trailer.
Provide power and water within 50 metres of the trailer, and access wide and firm enough for a council rubbish truck.
Have insurance in place to cover the trailer against vandalism, theft, accidental damage and fire while it’s on your site.
Pay your deposit and your balance on time.
Treat the trailer like the guest loo at home — no smoking, no candles, no banners or stickers fixed to surfaces.
Tell us straight away if anything goes wrong.

That’s the spirit of the arrangement. The detail is below.

1. Who we are

Silver Street Loos is the trading name of Silver Street Hire Ltd (company number 15950986, VAT number 475 4353 72), registered at Avalon House, South Street, Castle Cary, Somerset, BA7 7ES.

Throughout this document we are “we” or “us”; you are “you”.

2. The contract

The contract between us is made up of three things: this document, the quotation you’ve been sent in writing, and anything else the two of us agree in writing afterwards (email is fine). Verbal arrangements need to be confirmed in writing to count.

3. What your quotation assumes

Your quote is built on the following assumptions about your site:

The pitch is flat, level and solid.
Vehicle access to the pitch is wide enough and firm enough for a council rubbish truck — i.e. a vehicle the size of a regular bin lorry.
You’ll provide a power supply (a standard 13-amp household socket or a 16-amp outlet) within 50 metres of where the trailer will sit.
You’ll provide a water supply (mains tap or equivalent) within 50 metres of the trailer.

These assumptions are really important. Your loo won’t work without electricity and water. It’s liable to malfunction if it’s not level. And if access is difficult or impossible for a large truck towing a long trailer, then delivery may be impossible or take longer than expected and result in a charge for extra time. See section 5.

4. Booking, deposit and balance

There’s no booking fee.

Your confirmatory deposit of £200 is due 30 days before the event. From that point your booking is locked in.

The balance is due 10 days before the event.

Payment is by BACS — no cards, and no peak-season or weekend surcharges.

5. Delivery and collection

Your delivery and collection times will be agreed in advance. The price includes one hour on site for delivery and one hour for collection.

If we’re on site for longer than that — because of access, ground conditions, restricted entry, weather, or anything else outside our reasonable control — we’ll charge £30 per hour for the additional time.

If we can’t get in at all and have to come back, we’ll charge for the second visit at cost.

If collection is delayed beyond the agreed date for any reason — marquee not yet down, ground too soft, gates locked — we’ll charge an additional 15% of the daily hire rate per day until we can collect, or the full daily rate if we lose another booking because of it.

6. While you have the trailer

A few simple rules. They exist because the trailer comes back to be used by someone else’s wedding.

No smoking inside the trailer. It’s your job to keep guests to this rule.
No candles, fireworks or naked flames in or near the trailer.
Don’t fix anything to the surfaces — no banners, stickers, drawing pins, sellotape or similar.
Don’t move the trailer. If you need it repositioned, ring us — we’ll do it.
Tell us straight away if anything stops working, or if the trailer is damaged.

The trailer remains our property throughout the hire. You don’t acquire any rights over it, and you can’t lend, sublet or rehire it to anyone else.

7. Damage, wear and tear

Normal wear and tear from normal use is on us. We expect a trailer back showing it’s been used; that’s fine.

Damage caused by misuse, accidents, deliberate harm, smoking, candles, unsuitable footwear, chemical spills, or guests behaving badly is on you. Where damage occurs, you’ll see it on collection (or by photo), and we’ll agree the cost in writing before billing.

If the trailer is returned needing more than ordinary cleaning — for example, vomit, deliberately blocked drains, or stains that won’t shift — we’ll add a flat additional cleaning fee of £120 + VAT.

Risk of loss, theft and serious damage passes to you on delivery and stays with you until we collect.

8. Insurance

We carry public, employer’s, and product liability insurance as required by law.

However, because risk of loss, theft and damage passes to you on delivery (see section 7), our contract is based on the essential assumption that you have insurance covering the trailer against:

Vandalism
Theft
Accidental damage
Fire, whether started accidentally or deliberately

Most event, wedding, or household insurance policies already cover hired items, either as standard or as a small add-on. It’s worth checking with your insurer in advance.

9. Cancellation by you

Things change. If you need to cancel:

More than 30 days before the event: full refund of anything you’ve paid.
Between 30 and 10 days before the event: you forfeit the £200 deposit; anything else paid is refunded.
Less than 10 days before the event: the full charge applies. By that point we’ve committed the trailer, the delivery and the staff to your date, and we usually can’t re-let it.

If you’d rather postpone than cancel, we’ll do everything we can to move your date subject to availability. A postponed booking that’s later cancelled is treated under the rules above, measured against the new event date.

10. Cancellation by us

If we have to cancel because of something outside our control — flood, vehicle off the road, weather that’s too dangerous to work in, or any other genuine emergency — your money comes back in full.

Any consequential costs should be covered by your event insurance.

11. Things we’re not responsible for

Loss or damage to anything you or your guests leave inside the trailer (coats, bags, gifts).
Malfunctions including overflows or blockages caused by the trailer being used by more guests than the number stated in your quotation.
Malfunctions caused by extreme weather (very hot, freezing, flooding).
Anything caused by the power or water supply being inadequate, intermittent or absent.
Indirect or consequential losses — for instance, a knock-on cost to your event because of a problem with the trailer.

Nothing in this document limits any liability we can’t legally limit (death or personal injury caused by our negligence, fraud, or anything else excluded by statute).

12. If you’re a consumer

If you’re hiring as a private individual rather than for a business, you have rights under UK consumer law that nothing in these terms can take away.

Hire of a trailer for a specific event date is generally treated as a “service related to a leisure activity provided on a specific date” and is not subject to the 14-day cooling-off period under the Consumer Contracts Regulations 2013. The cancellation rules in section 9 apply instead.

Under the Consumer Rights Act 2015, you’re entitled to a service performed with reasonable care and skill. If you think anything we’ve done falls short of that, tell us — we want the chance to put it right.

13. The boring stuff

This contract is governed by the laws of England and Wales. Any dispute we can’t resolve between ourselves will be heard by the English courts.

If a court decides any part of this document is unenforceable, the rest still stands.

Your hire is governed by the version of this document in force when you confirmed your booking — even if the website is updated later. We don’t change terms once a booking is confirmed.

If you’ve read this far and any of it doesn’t make sense, ring us on 07495 716399 or email admin@silverstreethire.co.uk. The whole point of writing it in plain English is so neither of us has to send it to a solicitor.